Terms & Conditions for CURAMIOIRELAND LTD (trading as Curam).

By accepting these T&Cs you enter into a legally binding agreement with CURAMIOIRELAND LTD. You do so in your capacity as either a client of Curam — including any corporate or charitable body arranging care on behalf of a care recipient — or as a carer (whether or not approved) on Curam.

Definitions:

"Account holder" means an individual, incorporated body or charity using Curam to search or advertise for domiciliary care and/ or engage to hire carers and enter into a service agreement with carers.

"Care notes" means a feature in the client and the carer app where with the client's authorisation and if different the care recipient's permission the carer can start to make relevant and appropriate notes and attach similar photographs to the care note feature. Please note this is a feature of the app that the client and the carer can elect to use and does not constitute supervision.

"Care recipient" means an individual that is receiving care from an approved Curam carer via Curam. The account holder and the care recipient can be the same person.

"Carer", "care assistant," "care worker", "personal assistant" "healthcare worker" and "care professional" are all inter-changeable terms used to describe approved healthcare professionals on Curam.

"Client" is the term used to describe an account holder in the context of their contractual relationship with a carer.

"Curam" is the brand name under which CURAMIOIRELAND LTD operates in Ireland: a cloud and app-based online introductory agency for health and social care which connects carers and clients via sophisticated digital matching through www.curamcare.ie.

"Curam care expert" is an experienced member of the Curam team who is available for telephone support during normal office hours to support clients and guide them as per what type of care package is appropriate for them.

"Ecare Group Ltd" means the ultimate holding company of CURAMIOIRELAND LTD.

"Free hour of care" means an introductory offer, paid for by Curam up to a value of €25 for the hour of care which is occasionally offered to new clients.

"Placement fee" means the fee that Curam is entitled to charge any account holder that makes an offer to employ or hire a carer directly i.e., attempts to directly hire a carer off the Curam platform.

"Privately funded" means the client or their family or benefits provider is responsible for their own funding.

"Service agreement" is the initial agreement generated between the carer and the account holder on Curam – it is the basic contract between the care worker and the account holder.

"Shift invoice" is the regular (or one-off) invoice created by the care worker via Curam for the approval of and payment by the account holder.

1. Terms

1.1 These terms and conditions are available on www.curamcare.ie. Our full company name is CURAMIOIRELAND LTD (trading as Curam), our registered company number is 778233 and our registered address is 7/8 Mount Street Upper, Dublin 2, D02 FT59, Ireland.

Curam provides an online marketplace where clients can find, engage and contract with self-employed carers – if you would like to discuss which care arrangement is right for you, please email us on client@curamcare.ie or telephone during office hours on +353 1 263 5568.

We insist that all care sourced through Curam is delivered to the highest professional standards and we expect all our employees, sub-contractors, suppliers and approved carers to aspire to meet these standards at all times.

1.2 These terms, together with the other terms and policies referred to in section 1.5 below, govern the basis on which we provide the services available via Curam. Please read these terms before signing up to Curam. Please also note access to the Curam platform is a privilege not a right. Our core philosophy is that we put the carer and the person they look after at the centre of everything we do. As such we will always do what we think is in the best interest of both carers and care recipients/ clients.

1.3 If you decide to use Curam you agree to be bound by these terms. These terms form a legally binding contract between you and us and govern your interactions with CURAMIOIRELAND LTD. If you do anything to breach these terms, we have the right to terminate your account and your right to use our services with immediate effect.

1.4 We may change the features of our digital offering from time to time. Also, we may change these terms from time to time. If a revision is material, we will give you reasonable advance notice by email, SMS or in-app notification before it takes effect. If you continue to use our website or receive services from our approved carers after any revisions take effect, then you will be taken to have agreed to the revised terms. If you do not agree to a revision, you may close your account in accordance with clause 8.4 before it takes effect. These terms were last updated on 04th September 2026.

1.5 In addition to these terms, the following additional terms also apply to your use of Curam (and are, where relevant, incorporated by reference into these terms):

(a) Our privacy/GDPR and cookies policy plus other additional policies regarding for instance modern slavery or discrimination policies; and

(b) Any additional terms displayed on-screen or accessible via a link on our website.

1.6 All rights granted to you under these terms will terminate immediately if you are in breach of any of them, at any time.

 

 

2. About – the Curam digital agency

2.1 Curam provides a digital space for approved self-employed health care workers and account holder/care recipients to connect with one another and to communicate and arrange home care service agreements between one another.

This is facilitated by providing the following services, which include.

A searchable online database of approved carers.

A jobs board where account holders can post details of a job opportunity they are looking to fill.

Communication tools (including mobile applications) to facilitate interaction between care workers and account holders and between care workers and fellow care workers.

This includes in-site and app messaging and Curam Meet our secure and safe video/audio call facility.

Payment systems (including Stripe, SEPA payments and pre-paid cards) to enable transactions between account holder/care recipients and approved carers.

Monitoring tools for the website to monitor user activity on the platform. It also allows clients to review carers (clients may also be reviewed by carers).

Feedback tools (including those controlled by approved third parties) on website interfaces and carer reviews.

Mobile apps for both carers and account holders/ clients to enable easier and more secure communications and use of the website.

Lone worker app safety feature for carers.

Care recipient app safety feature.

Care recipient digital healthcare plan. This is a management tool, provided to carers as part of the package of support that Curam offers all carers. All carers should produce a care plan for their clients but for clarity the decision to do so is entirely one taken by the carer and his or her client.

Care notes feature available on the carer and client app (see above).

Third party biometric identification for carers and clients by verification partners such as Mitek.

2.2 Website

Curam is an introductory business. Curam provides an online multi-faceted marketplace to facilitate the process of finding and hiring carers and to provide a secure means for handling payments. It also markets and introduces carers to account holders.

2.3 Decision to provide services

A carer on Curam solely decides whether to accept an offer from an account holder to provide domiciliary care services. The account holder/care recipient solely decides whether to engage a carer to provide domiciliary care services. The service agreement created by the carer at the start of an assignment and accepted by the account holder is a legal contract between each of these parties.

 

 

2.4 Website constraints & waivers

The Curam website is used at the account holder's/care recipient's and approved carer's own risk and there is no guarantee that it will work optimally, not be subject to downtime, or removed from service at any point in time. Curam does not accept any liability for losses or damages caused by the unavailability of the service, technical errors, usage errors or use of the website outside of the intended purpose. Curam disclaims any liability for controversies, losses, injury, accidents, claims or damages arising out of the use of the online tools it provides, the engagement of carers or the provision of care services by carers. Curam provides a range of carer and client safety features such as the carer safety feature and the client safety feature which involves activating an alarm system to nominated third parties. Curam disclaims any liability or responsibility for any faults or problems associated with the workings (or failures to work) of these software-based features.

2.5 Communications and video/audio calls

You agree that our apps, email, in-platform video/audio calls, WhatsApp and SMS will be the official means of communication with Curam. We may occasionally use other messaging services or internal messaging to account holders via the website.

As a business we take the welfare of all users of Curam as our number one priority. As such we reserve the right to monitor all, and every communication(s) transmitted via Curam. For clarity this involves recording and scanning using various artificial intelligence and in person all video/ audio calls through the website. For safeguarding and training purposes we hold these recordings for up to 30 days, after which they are deleted unless retention is required for an active safeguarding investigation, complaint, insurance claim or legal obligation.

To maintain high levels of carer response times and overall quality control Curam may from time to time make use of a 'mystery shopper' to gauge carer response times and overall quality levels of client interaction. We also monitor all messaging on the site both manually and by using artificial intelligence. By agreeing to these terms & conditions you explicitly agree to a Curam 'mystery shopper' having the right to contact you on an ad hoc basis and the right of Curam to have oversight over all messaging on Curam. For clarity this does not constitute oversight or management of any care provided. As a company policy we also believe in providing legitimate law enforcement with as much material help as is necessary if they are investigating a crime or allegations of malpractice. This includes giving them access to all or any relevant communications data we may hold.

2.6 As part of Curam's video/ audio call on-site messaging feature, care workers who are currently 'live' on their profiles will have their status indicated by a green 'Live' button. This will allow potential clients to message and arrange a call with Curam carers in real time. A decision to accept this request is entirely at the discretion of the Curam carer.

2.7 Use of artificial intelligence

Curam uses artificial intelligence and machine learning technologies in operating the platform. By using Curam you acknowledge and accept this. Where required by law, you will be clearly informed when you are interacting with an AI system. These technologies include (but are not limited to):

(a) matching algorithms which analyse information provided by carers and account holders/care recipients — including profiles, care requirements, experience, qualifications, availability and location — to suggest suitable matches.

(b) analysis of carer and client profiles, activity and communications for the purposes of verification, quality assurance, safeguarding, fraud prevention and platform integrity (see also clause 2.5); and

(c) tools which support our team in reviewing applications, monitoring service quality and improving our services.

AI-generated matches and suggestions are provided to assist your search only. They do not constitute advice or a recommendation by Curam as to any carer's suitability, and the decision to engage a carer always remains yours (see clause 16.1). Significant decisions about your account — including carer approval and account removal — are not made by automated means alone: they involve review by a member of the Curam team. Where any decision producing legal or similarly significant effects for you is based solely on automated processing, you have the right to request human review of that decision by emailing client@curamcare.ie. Details of how personal data is processed by these technologies are set out in our Privacy Policy.

2.8 AI-assisted profile content

Curam may use artificial intelligence tools to help carers present themselves effectively, including by suggesting improvements to profile text and descriptions. Where Curam's tools generate or enhance profile content:

(a) the carer remains responsible for reviewing the content and confirming it is accurate before it is published, and enhanced wording must never state or imply experience, qualifications or attributes the carer does not have.

(b) Curam may indicate on the platform where content has been AI-assisted; and

(c) account holders acknowledge that profile text may have been drafted or refined with AI assistance and should verify all material facts directly with the carer (see clauses 3.1 and 16.1) before entering into a service agreement.

3. The Website

3.1 Vetting and background checking of carers

Curam make every reasonable effort to check the identity and information provided by carers. This includes visual and online checks of passports/Identity cards to confirm identity and right to live and work in Ireland, including stated qualifications and training certificates where available, Garda vetting (conducted through an authorised relevant organisation), PPS number verification, and equivalent overseas background checks (such as UK DBS certificates) where a carer's experience was obtained outside Ireland. We also use biometric identity checks for all approvals on the Curam platform.

Although Curam carries out these checks and makes a verification video call to every carer who is allowed to transact on the platform, Curam is not responsible for, nor has it control over the quality, timing, legality, reliability, responsibility, integrity or suitability of the self-employed carers listed on Curam. Curam strenuously recommends that account holder/care recipient carry out their own assessment of a carer's suitability before engaging into a service agreement with them by interviewing carers this includes checking all required documentation such as qualifications, relevant vetting disclosures etc.

And in particular:

By verifying in person, a carers identity via photographic ID – every Curam carer has their personal ID available to inspect on their individual carer app.

By requesting proof of experience, training, qualifications, authorisations and suitability for the position they are applying for.

By following up on references (at Curam's or the carer's discretion) of carers by telephone or email with their referees.

3.2 Insurance cover

Carers working through Curam are covered by Curam's own carer insurance policy. Policy details of which are available from the Curam office on carer@curamcare.ie. We recommend that account holders/care recipients should check if their own insurance also covers carers working in their home.

For the avoidance of doubt any transaction between an account holder and a care worker that occurs off-site is not covered by this self-employed carers' insurance policy and is also extremely likely to result in the removal of both the account holder and the carer.

Please note, clients must check that carers have adequate training if required to be covered by our carer insurance.

Finally, please also note that insurance cover is only triggered if a valid service agreement and invoice has been created and paid.

3.3 Account holder/care recipient/ carer code of conduct

No user of Curam may discriminate against a health care worker, client or account holder based on gender, civil status, family status, sexual orientation, religion, age, disability, race (including colour, nationality and ethnic or national origin), membership of the Traveller community, or any other characteristic protected by law. In addition, you represent and warrant that you (if you are a carer), or you and, to the best of your knowledge, every member of your household (if you are a client), have never been convicted of, charged with, or made the subject of a restraining order or equivalent court order in connection with, any criminal offence involving violence, dishonesty, or endangering the safety of others, and are not, and have never been, subject to the notification requirements of the Sex Offenders Act 2001 or any equivalent register or list in any jurisdiction. We have a zero tolerance for rude or unpleasant activity from any stakeholder be they a care worker, client, care recipient or any other third party. We expect the highest standards of politeness and helpfulness from our staff and in return we expect them to be treated equally with politeness and respect.

4. Paying for care

4.1 When a client enters into a service agreement with a carer on the Curam platform they agree on the accompanying shift invoice to pay the hourly, daily, weekly or nightly rate stated in the contract for the service that they have agreed to receive. The carer rate is agreed by the client and the care worker. Curam's fee of 10% (plus VAT at the prevailing standard rate, currently 23%) will be added to this rate. If the care has been delivered, then it must be paid for. Curam reserves the right to alter its fee structure, which may include charging carers and clients, and to set different fee rates and service charges for different account holders or care packages. Changes to fees affecting existing arrangements will be notified in accordance with clause 1.4.

4.2 Tax relief for Irish taxpayers

Irish taxpayers who pay for care may be entitled to claim income tax relief under section 467 of the Taxes Consolidation Act 1997 on the cost of employing a carer (including a carer whose services are provided by or through an agency) to care for a person who is totally incapacitated by reason of physical or mental infirmity. Relief is currently available by way of a deduction, at the taxpayer's marginal rate of income tax, on qualifying costs of up to €75,000 per incapacitated person per year and may be apportioned where more than one person bears the cost. Amounts recoverable from the HSE or any other source do not qualify, and the relief cannot be claimed in combination with certain other credits in respect of the same person. Eligibility depends on your personal circumstances and on Revenue's rules from time to time. Curam does not provide tax advice: you should consult Revenue (www.revenue.ie) or a qualified tax adviser before relying on any relief.

5. Legal Contract

5.1 Once a client has accepted the service agreement set up by the carer, they are bound by the terms of that agreement. After the initial service agreement with the carer, they will receive either a one-off or regular shift-invoices via the website depending on what payment terms they have agreed with the care worker. The value of one shift-invoice will be deducted from their credit/debit card or bank account in advance for the agreement to be active.

For ongoing care, the value of each subsequent shift invoice will be deducted from a credit/debit card/bank account on the client's authorisation. Clients must negotiate with their carer regarding any deviations from the service agreement terms for example time off for holiday, illness or personal circumstances. Curam can offer no mediation or intervention regarding perceived non-compliance with the service agreement except return of funds for non-completed but paid for shift/invoices. If for any reason a shift invoice is only partially completed then it is the responsibility of the carer to cancel, reissue or edit a new shift invoice that reflects the hours or days worked. Curam will of course help and enable this to happen.

6. User conduct and disputes

6.1 Any agreements are legally binding agreements between the account holder/care recipient and the carer. Curam are not party to any agreement, and we cannot arbitrate or mediate if there is an alleged breach of contract. Any issues should be resolved directly between account holder/care recipient and the carer. Curam does not accept any liability for claims, demands or direct or indirect damages arising from disputes between account holder/care recipient and carers.

6.2 At Curam we rate the safety and well-being of our carers and their care recipients as our number one priority. Any formal complaint we receive directly to Curam, from either a carer, client or account holder of a serious nature will be immediately logged.

Depending on the severity of the allegation and its nature Curam reserves the right to immediately inform An Garda Síochána or Tusla or the relevant social services of any complaint or concern that we may become aware of.

We also reserve the right to immediately remove any carer, account holder, care recipient from Curam whilst we review any complaint or allegation. We also reserve the right to inform other account holders if an allegation, or complaint pertaining to their care worker is occurring or on going.

6.3 You may only book care services for yourself or for someone for whom you have authority to do so (including the authorisation of service agreements and payment of invoices). You will remain bound by these terms and are responsible for all acts and omissions of the person receiving the care (if it is not you).

6.4 We will close the account of any carer who is found to be guilty of any inappropriate behaviour or of misusing illegal substances or alcohol whilst assisting a Curam client.

7. Issues with care services

Many clients provide us with feedback on carers, and carers may provide feedback regarding clients or care recipients in some cases including via any portal we provide through the website. Carers and account holders may also provide feedback via third parties such as Trustpilot or Google.

If clients or carers have any complaints about any aspect of the website, our services or staff or any other user of the platform please email client@curamcare.ie.

8. Your account

8.1 To register an account and use our website, if you are an individual, you must be at least 18 years old. If you are registering as a carer, you must be at least 21 years old and have two years of documented care experience obtained within the European Economic Area or the United Kingdom. We are not obliged to accept any registration request and absolutely reserve the right without any explanation to refuse any registration request and or cancel any authorised accounts without notice. You also agree not to register more than one account per person or corporate entity. Registering one or more accounts maliciously on Curam will result in an immediate ban. We also reserve the right to approve or fast-track the approval of carers based on either experience or qualifications or on their geographical location particularly if we have a shortage of approved carers in their area.

8.2 Upon registration we will ask for the following information:

(a) Your personal information name, age, biological sex, home address, email address and phone number(s).

(b) The type of care required

(c) Details of who the care is for, and if this is not you then confirmation that you have their authority to arrange the care services, authorise service agreements and make payments on their behalf.

(d) Payment information and

(e) and in the case of carers copies of ID documents including passports, PPS numbers, Garda vetting disclosures (and equivalent overseas checks where relevant) and evidence of previous employment, experience, qualifications and trade body memberships

(f) How you are funding your care.

(g) Any other information we think we should know about you, or which is requested by us.

8.3 You must ensure the information in your account is accurate, up to date, and kept always updated (which you may do through your account page).

8.4 Both clients and carers can close their accounts at any time via the app in the settings menu or on the 'My Profile' section via the website.

9. Payments and Curam fees

9.1 The contracted charges for care-services provided via Curam to you are payable against a shift/invoice created by a carer on an agreed basis (and we will automatically charge your credit/debit card where you have provided one). You undertake not to pay the carer other than via Curam. Payment of cash or any other payment to a carer (except for valid expenses) is never allowed, it negates both the carer and the client's insurance and is likely to result in the removal of both the carer and the client.

9.2 Payment terms are as per Curam's standard processes and terms depending on the care package and clients will always be informed of these as part of their contract. In addition, any specific needs should be added to the free text box in the Service Agreement for them to be valid.

9.3 Payment transactions are subject to validation checks by your card issuer, and we are not responsible if your card issuer declines to authorise payment for any reason. Please note it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

9.4 You, if you are a client or account holder:

(a) Undertake not to make payment to a carer directly or make any payment other than via our payment provider.

(b) Undertake not to enter into any direct agreement with any carers (without the permission of Curam see 9.5) that seeks to avoid the payment of our fees (and its associated carer insurance) or to receive care services from care workers we have introduced to them (or third party care workers introduced by an approved carer on the platform again in contravention of our T&Cs, other than via Curam (including after they have ceased using Curam) and

(c) Acknowledge that any breach of this section is likely to result in the immediate termination of their account and right to use Curam.

(d) Furthermore, if an account holder does choose to directly engage a carer introduced to them by Curam (i.e. bypassing Curam in order to avoid fees) on any basis either as a direct employee, self-employed contractor, through a limited company or LLP then the account holder shall be liable for the Curam placement fee of €1,200 + VAT per carer. This is payable within 5 working days of us discovering that a care worker has been procured off the site by the account holder plus the reasonable administration costs of the recouping of the placement fee plus interest of 10% on the debt if payment is delayed.

(e) Acknowledge that, where a carer has provided care to you, you must ensure that a Service Agreement and corresponding shift invoice accurately reflecting that care are approved via the Curam platform. If a Service Agreement or invoice contains an error, you must promptly ask the carer to correct and reissue it rather than leaving the care unrecorded. Refusal to approve an accurate Service Agreement for care actually provided may result in the closure of your account.

Care rates are always set or agreed by the carer and contractually agreed by the account holder.

If a carer is subsequently discovered to have contracted with a client 'off-site', Curam reserves the right to both charge that carer for the full value of the fees unpaid and to remove that carer from the platform entirely at the company's discretion. There is also a €1,200 plus VAT reregistration fee for any carer who has been suspended for transacting off site which the carer will need to pay before getting a re-approval meeting.

Curam currently charges clients a support fee of 10% (plus VAT at the prevailing standard rate, currently 23%) to enable access to appropriate care packages on Curam.

Curam also charges transacting carers a support fee of 10% (plus VAT at the prevailing standard rate, currently 23%). This covers our support with finding and delivering high-quality care packages but also includes free access to the website and app, insurance, guaranteed payments, self-employed sick pay plus other benefits including training, and promoted marketing to clients.* This fee is included in the carer's rate.

*Certain benefits, including sick pay and guaranteed payments, are subject to certain conditions. Email carer@curamcare.ie for further information.

Curam reserves the right to alter the terms of its fee structure. New fee rates will apply immediately to new service agreements, and to existing arrangements following reasonable advance notice by email or SMS in accordance with clause 1.4.

Curam reserves the right to invoice some account holders separately for its fees and or to charge different account holders different fee rates.

9.5 Agreed recruitment fee. Curam understands that sometimes it is more convenient for a client to directly employ a carer off Curam or that sometimes it is a requirement of their funding. With our approval and upon informing the Curam office either by email or telephone any client can recruit a Curam carer for a one-off fee of €900 + VAT, having completed 90 days of billing via the Curam platform. Should you wish to privately hire the carers prior to the 90 days period, please contact the office.

9.6 VAT

Curam's fees are stated exclusive of VAT and are subject to Irish Value-Added Tax at the prevailing standard rate (currently 23%), which will be added to the fee. Whether a carer charges VAT on their own rates depends on that carer's individual circumstances, including applicable registration thresholds; carers are responsible for their own tax affairs. We also charge VAT at the prevailing standard rate on any recruitment or placement fees and on the sale or licencing of any of our software products.

9.7 Shadow shifts

On occasion a shadow shift is requested before agreeing to hire a carer via Curam. Carers must create a Service Agreement and Invoice for shadow shifts. This is for both insurance & safeguarding purposes.

10. Cancellations and refunds

10.1 Cancellations

We ask and require all account holders to give at least 48-hours' notice of any cancellation of a shift on the platform to their contracted care worker. It is standard for care workers on the platform to insist that all cancellations made within the 48-hour period will be subject to the full hourly rate for care contracted in that 48-hour period. This however is at the total discretion of the approved carer.

10.2 Refunds

In general, Curam does not provide credits or refunds on behalf of Curam approved carers for cancellations.

10.3 Refunds after 48-hour period from end of shift.

Any refunds agreed between a carer and a client, after the payment has been released to the carer, must be dealt with as a direct transaction between the client and carer. Our fee will not be returned (due to the administrative and transaction costs incurred by Curam) once a payment has been released to the carer.

10.4 Your statutory cancellation rights

If you are a consumer, you have the right to cancel your agreement with Curam within 14 days of opening your account without giving any reason, in accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, by emailing client@curamcare.ie or closing your account in accordance with clause 8.4. If you ask us to begin providing services within the 14-day period (for example by entering into a service agreement with a carer), you acknowledge that you may be charged for services supplied before cancellation, and that once a service has been fully performed your right to cancel that service is lost. This clause does not affect your statutory rights, nor any cancellation terms agreed between you and a carer in a service agreement.

11. Data protection and privacy

Curam processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Data Protection Act 2018 and recognises the importance of the correct and lawful treatment of personal data. All personal data, whether held in our databases, on computer or on other media, is subject to the safeguards required by that legislation. Our supervisory authority is the Data Protection Commission.

We use and store personal information in several separate ways for the purposes of satisfying operational and legal obligations. We have a set of internal policies and procedures and a range of guidance to make sure we comply with the law. Full details are set out in our Privacy Policy, which forms part of these terms.

Carers, account holders, care recipients, employees and other data subjects have the rights afforded to them under the GDPR, including the right to request access to their personal data. Curam fully endorses and adheres to the data protection principles set out in Article 5 of the GDPR.

When working with personal information Curam endeavours to only share it with individuals or organisations registered with Curam or other authorised third parties. Curam may anonymise and aggregate certain healthcare data generated by the platform or the Curam apps, applying anonymisation standards consistent with European Data Protection Board and Data Protection Commission guidance so that no individual can be identified or re-identified from the data. Curam may share this anonymised, aggregated data with carefully selected research and development partners for the purposes of improving care outcomes and advancing health and social care research. Any user can opt out of anonymised data sharing at any time via their account settings (where available) or by emailing client@curamcare.ie.

Regarding the care note feature in the client and carer app this feature is requested by the client (with the care recipient's permission if they are different) at the time of the approval of the relevant service agreement. The carer agrees to use this feature as directed by the client. The client can also grant access to friends and family members to the care note feature by encouraging them to download the Curam client app and granting them access to the care note feature and importantly the care recipient data contained within. Please also note that by granting the carer access to the care recipient you also grant the Curam admin team visual oversight of this data. The data will never be shared with third parties (except with regard to the clause in the previous paragraph relating to anonymised health data) - except in exceptional cases, for instance with appropriate law enforcement entities. For any further information on our care note feature then please see our 'Privacy policy' or email us on client@curamcare.ie

12. Access to Curam's website

12.1 You may only use Curam to hire or recruit healthcare workers and only in accordance with these terms.

12.2 We cannot guarantee the continuous, uninterrupted or error-free operation of the website. We may modify or suspend (including for maintenance) the website at any time.

13. Website rules

13.1 You may only use the website to search for and engage care services for which you have a genuine need, and not for any other kinds of service. We reserve the right to report any illegal acts to the authorities.

13.2 You must not create links to the website from any other website, without our prior written consent, 'scrape' content from the website or create an electronic database by systematically downloading and storing any or all of the content of the website, remove or change any content of the website or attempt to circumvent security or interfere with the proper working of the website.

13.3 You must only use the website and anything available from the website for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our associates or partners.

13.4 Any lewd or inappropriate messaging on the website by either a carer or an account holder/ client will result in immediate removal from Curam.

14. Intellectual property rights and confidentiality

14.1 All intellectual property rights in regard to our proprietary software or website and in any content on the website (including text, graphics, software, photographs and other images, videos, sound, trademarks, algorithms and logos) are owned by Ecare Group Limited, the ultimate holding company of CURAMIOIRELAND LTD. You acknowledge that you do not acquire any ownership rights in any of our intellectual property by accessing or downloading content from Curam.

14.2 We will keep all individual information about you confidential save for sharing it where appropriate with approved healthcare workers or as otherwise required by applicable law, and we will ensure (as best we can) that carers keep it confidential and only use it for the purposes of providing care services to you.

14.3 You must keep all information you receive about our website, and us and about clients or carers or their affairs confidential always (including any information you receive or access at bookings).

15. Website content

15.1 In respect of content on the website, whilst we try to make sure it is correct, we cannot guarantee it is accurate or up to date. We have no responsibility for content from any other user.

15.2 We give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content on the website and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the website or its associated apps or relying on any of its contents or features.

15.3 We cannot and do not guarantee that any content of our website will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate anti-virus and other security checks.

16. Choosing a carer

16.1 By registering and using Curam as a person seeking care you agree that is your responsibility to select an appropriate carer for yourself, your family member, any friend/associate or any other person you are acting for. The Curam website will always attempt to match you with the best choice of a qualified and vetted carer(s), however the final choice always remains with the client or care recipient.

16.2 Regarding any feedback or reviews on the website or approved carers (including but not only Trustpilot/ Google reviews), you must:

(a) Submit it in good faith and honest belief at all times.

(b) Not submit any feedback that is unlawful, threatening, abusive, libellous, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.

(c) Not submit any feedback that contains any viruses and/or other code that has contaminating or destructive elements; and/or

(d) Not impersonate, or misrepresent an affiliation with, any person or entity

16.3 You agree that, by submitting any feedback, you grant our affiliates and us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and license to use such feedback for the purposes of operating and promoting the website or for reporting any criminal acts.

 

17. Website Links

17.1 This website may include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available.

18. Liability

Responsibility for contract acceptance

You acknowledge that the decision to enter a contract with an approved healthcare worker is your sole choice and responsibility and that Curam gives no warranty as to the suitability, experience, history or character of any approved carer, nor does Curam give any warranty as to the completeness, truthfulness or accuracy of any information or documentation provided by the approved carer.

19. Website risks and carer and client safety

19.1 You acknowledge that the lone worker and safety features are provided as an additional precaution only, that you use them at your own discretion, and that they are not a substitute for your own judgement or for contacting the emergency services. Subject to clause 21.2, Curam accepts no liability for any failure or malfunction of these features.

19.2 That said at Curam client and carer safety, and well-being are our number one priority. Thus, we are constantly updating the technology on our website to improve the safety and security of all relationships, contracts and financial exchanges. These updates and features include but are not exclusively the following.

(a) The use of carer (and if appropriate client) identity data with third party verifiers such as our current verification partner Mitek to confirm individuals (and corporations) are who they claim to be

(b) verification of clients (and in some cases carers) mobile telephone numbers and emails via email verification or one time password (OTP) confirmation

(c) The retention of all appropriate data including internal and external messaging, emails, WhatsApp's, and recorded voice calls that Curam deems necessary and appropriate to ensure the highest levels possible of client and carer security

(d) The insistence by Curam of carers creating an 'introductory meeting' record via their app which records any pre-contract meeting with a client for the purposes of an interview or discussion. Creation of this meeting note ensures that both parties are insured at the meeting and failure to produce one, by a carer meeting a client in person, may be grounds for removal of the carer from Curam.

(e) Lone worker safety features (and in the future vulnerable care recipients features) on the Curam apps. These features involve a series of alarm functions that can warn nominated third parties of either carers or clients and care recipients if there are grounds for concern or alarm. These features are bespoke to Curam and are constantly being updated and are provided free of charge to all app users. Please note CURAMIOIRELAND LTD takes absolutely no responsibility for the reliability, usability or any other aspect of these features.

Users use them entirely at their own risk and discretion.

20. Breaches of Curam terms and conditions

You agree to indemnify and hold Curam harmless from any claim or demand brought against Curam because of you breaching these terms and conditions.

21. Liability cap

21.1 You acknowledge that Curam's total aggregate liability to you, whether in respect of goods or services and whether arising in negligence, breach of contract, misrepresentation or otherwise, shall not exceed the total fee income Curam derived from you in the twelve months immediately preceding the event giving rise to the claim.

For the avoidance of doubt any healthcare worker hired through or via Curam is liable themselves for all acts or omissions in the provision of home care services.

21.2 Nothing in these client and care assistant terms shall exclude or limit our liability to you:

(a) For death or personal injury caused by our negligence.

(b) For fraudulent misrepresentation or

(c) For any other liability that may not, under applicable law, be excluded or limited.

21.3 Subject to section 21.2, we shall not be liable to you (whether such liability arises because of a breach of contract, negligence, misrepresentation or for any other reason) for any loss or damage that arises because of:

(a) Any circumstance for which you are at fault or

(b) Any circumstance which we cannot reasonably be expected to control.

21.4 You agree to fully indemnify us on demand against all losses we incur or suffer arising because of or in connection with:

(a) Any breach of sections 6.2, 8.3, 9.1, 13 or 16.2; and/or

(b) Any claims brought against us by any carer that is based on any breach (or allegation of any breach) of these client terms by you or vice versa, or any criminal act or omission on your behalf.

21.5 We will treat all use of the website under your login details as use by you. You are responsible for protecting your account login details and password and we will not be held liable for any loss or damage that may result from your failure to do so. If you forget or wish to change your password or email address, then email client@curamcare.ie for details of how to change these login details.

22. General

22.1 These account holder/ client/ healthcare worker terms and any other terms expressly referred to in them represent the entire agreement between you and us in relation to their subject matter.

22.2 We may sub-contract the performance of any of our obligations to you to a third party. We may assign any of our rights or obligations to you to someone else, if we notify you that we have done so. You may not sub-license or assign any of the rights or obligations under these account holder terms.

22.3 If we fail to enforce, or delay in enforcing, any of our rights under these account holder terms, that does not result in a waiver of the rights concerned.

22.4 If any provision of these account holder terms or any other terms incorporated by reference is found to be unenforceable, it shall not affect the enforceability of any other provisions they contain.

22.5 A person who is not a party to the agreement between us has no right to enforce any of these terms.

22.6 All notices given by you to us or vice-versa must be given by email or in writing to the address set out in clause 1.1. We may give notice to you at either the email or postal address you provide to us when registering.

22.7 These terms are governed by the laws of Ireland, and the courts of Ireland shall have exclusive jurisdiction over any dispute arising from them — except that if you are a consumer resident in another EU Member State, you may also bring proceedings in the courts of your country of residence, and nothing in this clause deprives you of the protection of mandatory consumer laws of your country of residence.

23. Contacting us

Please submit any questions you have about these terms or any issues concerning our platform and its use to us by emailing client@curamcare.ie (clients) or carer@curamcare.ie (carers).

Updated 04 September 2026